Hey, Samir here. Let's talk about refunds. This is a topic where a lot of companies hide behind confusing legal jargon. I’m not going to do that. As a seller myself, I know how frustrating vague policies can be. So here’s my policy, straight up, with no BS.
The Short Version: No Refunds.
Yeah, that's pretty much it. When you purchase a label pack on smartlabelprint.com, the transaction is final. The label quota is added to your account instantly, and it never expires. Because it’s a digital product that you receive immediately and that lasts forever, I do not offer refunds.
Why This is Actually a Fair Policy
This might sound harsh, but hear me out. It’s built around a core philosophy of fairness and transparency.
- You Get a Massive Free Trial: Every single person who signs up gets 100 free labels. No credit card required, no strings attached. That’s not a demo; it’s the full-featured tool. You can upload a CSV, print on your thermal printer, test every single label type. The purpose of this free quota is for you to kick the tires and make absolutely sure this tool is right for your business before you ever spend a single rupee or dollar. If it doesn't work for you, you've lost nothing.
- Your Labels Never Expire: This isn't a subscription. I hate subscriptions. You’re not paying a monthly fee for something you might not use. You buy a pack of labels, and that quota is yours forever. If you buy a 5,000-label pack and only use 1,000 this year, the other 4,000 will be waiting for you next year, or the year after that. It's like a top-up for your phone—you use it as you need it.
- The "Can't Put the Genie Back in the Bottle" Problem: Once I give you a digital quota of 5,000 labels, I can't take it back. It's a digital good that's been delivered instantly. Offering refunds would open the door to a simple scam: buy a pack, use 90% of the labels, then ask for a refund. As a small business owner, I can't afford to operate like that, and protecting the business allows me to keep prices incredibly low for everyone.
The One Exception: My Screw-Ups
There is one situation where I will absolutely give you a refund or a manual credit: if the mistake is on my end. This could be:
- A payment gateway error where you were charged twice for the same purchase.
- A server glitch where your payment went through, but the label quota wasn't added to your account.
My Personal Story: The Overcharged Seller in Texas. A few years ago, a payment processor I used had a glitch and double-charged a customer of mine in Texas for a $200 order. He was (rightfully) furious. I didn't just refund the extra charge; I refunded his entire order and let him keep the product. Why? Because my system screwed up, and that's my responsibility. I operate by the same principle here. If my system messes up your purchase, I will make it right. Period. Just contact me directly with your payment ID, and I will personally investigate and fix it.
The Bottom Line
I’ve built this policy to be as fair as possible. I give you a massive, unrestricted free trial so you can make an informed decision. I offer one-time purchases with lifetime validity so you never pay for something you don't use. In return, I ask that you treat the purchase as a final transaction, just as you would when buying a prepaid mobile recharge.
I'm a seller, you're a seller. Let's be straight with each other. Use the free trial, make sure you love the tool, and then purchase with confidence. If you have any questions about this before you buy, please, reach out and ask me.
Thanks for your understanding.
— Samir